Privacy Policy
Last updated: July 10, 2026
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and its applicable rules, and doesn't require any physical signature or seal to be valid. It's a legal agreement between you and Car Expert PDI, and you need to be at least 18 to use our platform.
By using our website, car inspection services, or any related products, you're telling us you've read this, understood it, and agree to it. If you don't agree, please don't use the platform. Throughout this policy, “we,” “us,” and “our” mean Car Expert PDI, while “you” and “your” mean anyone using our services.
We take your privacy seriously, and this policy explains what we collect, how we use it, and who we share it with across our car inspection, used-car inspection, and Pre-Delivery Inspection (PDI) services.
1. How We Protect Your Data
We put reasonable administrative, technical, and security safeguards in place around your information. That said, no platform connected to the internet can promise absolute security, and we can't guarantee it either.
2. What We Collect
Depending on how you interact with us, we may collect:
- Personal details — name, phone number, email address, and home address.
- Vehicle details — registration info, make/model/variant, fuel type and transmission, engine size, insurance details, odometer reading, accident history, service records, and warranty status, where relevant to the inspection.
- Location — an approximate location, so we can connect you with inspection support near you.
- Usage data — how you interact with our site, such as browsing patterns, features used, and where you came from (referral source).
- Payment details — billing information, UPI IDs, payment preferences, and transaction history. Actual payments are handled by secure third-party payment gateways, not stored by us directly.
3. Cookies
We use cookies and similar tech to keep the site working properly, understand how it's used, and improve the experience over time. You're free to switch cookies off in your browser settings whenever you like.
4. How We Use What We Collect
Your information helps us deliver car and vehicle inspection services, put together your inspection report, process bookings and payments, offer customer support, keep the platform running smoothly, run analytics, send you booking/service updates, and — only if you haven't opted out — occasional marketing messages. It also helps us catch fraud or misuse and meet our legal obligations.
5. Who We Share It With
We only share information where it's genuinely needed — with workshops or service providers involved in your inspection, insurance partners, payment gateway providers, government authorities where the law requires it, and business partners helping deliver the service. We do not sell or rent your personal information to anyone for marketing purposes.
6. Your Rights Over Your Data
You can ask us to show you what personal information we hold on you, correct anything that's wrong, or delete it — though some deletion requests may be limited by our own legal obligations to retain certain records. Reach out through our official support channels to make any of these requests.
7. Links to Other Websites
Our site may link out to external websites from time to time. Once you leave our platform, we have no control over — and no responsibility for — how those sites handle your privacy.
8. Changes to This Policy
We may update this policy periodically. If you keep using our services after a change goes live, that counts as accepting the updated version.
9. Get in Touch
Questions or requests about your privacy? Reach us through our Contact page or official support channels.